If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account. We'll send you a secure link to reset your password. Follow the instructions in the email and create a new password. For security reasons, make sure your new password is strong with a combination of letters, numbers, and special characters. If you don't receive the email, check your spam folder.

Account verification is required for security and regulatory compliance. To verify your account, log in and navigate to the "Account Settings" section. Click on "Verify Account" and upload a clear copy of your valid government-issued ID (passport, driver's license, or national ID). You may also need to provide proof of address such as a utility bill or bank statement. Verification usually takes 24-48 hours. You'll receive an email confirmation once your account is verified.

Withdrawal processing times depend on the method chosen. E-wallet withdrawals (GCash, PayMaya) are usually processed within 24 hours. Bank transfers take 1-3 business days. Credit/debit card refunds take 3-5 business days. For first-time withdrawals, additional verification may be required, extending the processing time by 24-48 hours. Our team works diligently to process all requests as quickly as possible while ensuring security and compliance. You can track your withdrawal status in your account's transaction history.

We do not charge any fees for deposits. For withdrawals, we offer one free withdrawal per month. Additional withdrawals within the same month incur a processing fee of PHP 100. Some payment providers may have their own transaction fees, which are beyond our control. We recommend checking with your payment provider for any applicable fees. We always display the net withdrawal amount before you confirm the transaction, so you know exactly how much you'll receive.

The minimum bet on our slot machines varies depending on the game and the number of paylines you activate. Generally, minimum bets start at PHP 1.00 per payline. Some games allow you to bet on a single payline, while others require you to bet on all paylines. The total minimum bet can therefore range from PHP 1.00 to PHP 25.00. Each game's betting options are clearly displayed, and you can adjust your bet before each spin by using the bet adjustment buttons at the bottom of the game interface.

All our games use certified Random Number Generators (RNGs) to ensure completely random and fair outcomes. Our RNGs undergo regular testing by independent third-party agencies to verify their fairness and compliance with industry standards. Additionally, our platform is licensed and regulated by reputable gaming authorities, which requires us to maintain high standards of fairness and security. You can view our licensing information and certification reports in the footer of our website.

To claim your welcome bonus, first register and verify your account. Make your first deposit of at least PHP 300. The bonus will be automatically credited to your account upon successful deposit. If it doesn't appear automatically, go to the "Promotions" section in your account dashboard and click "Claim" on the welcome bonus offer. Please note that welcome bonuses come with wagering requirements that must be met before you can withdraw any winnings. Read the bonus terms and conditions carefully.

Wagering requirements specify how many times you need to bet the bonus amount before you can withdraw any winnings from it. For example, if you receive a PHP 1,000 bonus with 20x wagering requirements, you need to place bets totaling PHP 20,000 (1,000 × 20) before withdrawing. Different games contribute different percentages toward meeting these requirements, with slots typically contributing 100%. Always check the specific terms of each bonus as wagering requirements vary between promotions.